Public Offer for the Provision of Access to the wow.gg Paid Subscription

Site — the website at https://wow.gg, including all of its subdomains and language versions.

Service — the set of computer programs, databases, information materials and functionality of the Site, including without limitation: guides and information materials on the game World of Warcraft, character simulations (Quick Sim, Top Gear, Droptimizer and others), the AI assistant, combat log analysis and the “coach”, the route planner, Party Finder, guild pages and other sections available on the Site at any given time.

Account — the User’s account on the Site created by signing in through an external provider (Battle.net, Google, Yandex ID) or in another way provided by the Site.

Personal Area — the section of the Site available to a signed-in User that shows information about the Account, Subscription, limits and payments, and where the User manages the Subscription.

Subscription — the paid ability, provided by the Provider on the terms of a subscription contract, to use the extended functionality of the Service in the scope defined by the selected Plan during the paid Period.

Plan — a set of Service features and usage limits together with the price of the Subscription per Period. The list of current Plans, their contents, limits and prices is published at https://wow.gg/premium (the “Pricing Page”). The Pricing Page is an integral part of the Offer.

Period — the term of the Subscription paid for at once: one calendar month (“Monthly Subscription”) or twelve calendar months (“Annual Subscription”), counted from the date the Subscription is activated.

Auto-renewal — the automatic extension of the Subscription for a new Period of the same length with the automatic charge of the Subscription price to the User’s saved payment method.

Limits — the quantitative restrictions on the use of individual Service features set by the Plan (number of questions to the AI assistant and the coach, number of simulation iterations, history retention period, number of listings, etc.). Limits are counted per calendar month unless the Pricing Page states otherwise, and do not carry over to the next month.

Promo Code — a unique sequence of characters issued by the Provider or its partners (including streamers and content creators) whose activation entitles the User to use a Subscription of a specified Plan free of charge for the term stated in the Promo Code conditions.

Payment Service — the YooKassa payment acceptance service (NCO YooMoney LLC) or another payment service indicated on the Site at the moment of payment.

Privacy Policy — the document defining how Users’ personal data is processed, available at https://wow.gg/privacy-policy.

The Provider undertakes to give the User paid access to the extended functionality of the Service in the scope of the selected Plan during the paid Period, and the User undertakes to pay for the Subscription in the manner and on the terms of the Offer.

The Contract is a subscription (retainer) contract (Article 429.4 of the Civil Code of the Russian Federation): the fee for a Period is paid for the right to demand access to the Service functionality in the scope of the Plan and does not depend on whether, or to what extent, the User actually used that functionality.

The free features of the Service (the Free plan) are available to all Users without concluding the Contract, subject to the rules of use of the Service set out in Section 12 of the Offer.

The Provider is not the developer, publisher or rights holder of the game World of Warcraft and is not affiliated with Blizzard Entertainment, Inc. The Subscription grants no rights whatsoever in relation to the game, game accounts or game content.

The Offer is addressed to legally capable individuals aged 18 or older.

A person aged 14 to 18 may accept the Offer only with the consent of their legal representative (Article 26 of the Civil Code of the Russian Federation). By accepting, such a person confirms that the consent of the legal representative has been obtained, and the legal representative is responsible for the actions of the minor.

A User who purchases a Subscription for use in business activity or on behalf of a legal entity confirms that they have the necessary authority. Consumer protection legislation does not apply to such Users.

The User warrants that they use a payment method that belongs to them or that they are entitled to use.

The Offer is accepted by the User performing the following actions in sequence:

• signing in on the Site (creating an Account);
• selecting a Plan and a Period on the Pricing Page;
• providing an e-mail address for receiving payment receipts and notifications;
• reading the Offer and ticking the box confirming agreement with it;
• clicking the “Proceed to payment” button (or an equivalent one) and paying for the Subscription through the Payment Service.

The Contract is deemed concluded from the moment the payment is received by the Provider (Article 438(3) of the Civil Code of the Russian Federation). When a Promo Code is activated without payment, the Contract is deemed concluded from the moment of activation of the Promo Code in respect of the terms applicable to the free period.

By accepting, the User confirms that they:

• have read the Offer, the Pricing Page and the Privacy Policy and accept them in full;
• have been informed that the Subscription renews automatically as described in Section 7, and consent to the Payment Service storing their payment details and to periodic charges of the Subscription price;
• have been informed that the services begin immediately after payment and that withdrawal from the Contract is carried out as described in Section 8.

The Contract is concluded in electronic form. The Provider may send the User a confirmation of the conclusion of the Contract to the e-mail address provided. The parties recognise the legal validity of documents and notices sent by e-mail and of actions performed in the Personal Area.

The current Plans, the features included in them, the Limits and the prices are stated on the Pricing Page. The contents of a Plan are determined as of the date of payment for the relevant Period.

The Provider may change the contents of Plans, the Limits and the Subscription price in the manner described in Section 11. Changes that worsen the User’s position apply to an already paid Period only where the change is required by law, by the actions of third parties (the game’s rights holder, AI model providers, payment and hosting providers) or by the need to protect the Service from abuse.

The Provider may, without notice, add new features to Plans, increase Limits and otherwise improve the terms of the Subscription.

Limits are calculated per calendar month of use and reset at the beginning of each following month of the Period. For an Annual Subscription the Limits are also monthly and are not aggregated over the year. Any unused Limits do not carry over, are not compensated and are not refunded.

Service features marked on the Site as “early access”, “beta” or similar are provided in test mode, may work unstably and may be changed or switched off at any time. The availability of such features is not an essential term of the Contract, and their removal does not entitle the User to a refund of the Subscription price.

Service features that depend on third-party data (Blizzard Entertainment, Inc., Warcraft Logs, AI model providers and others) may be temporarily unavailable or provided in a limited form when such data changes or becomes unavailable, including after game updates. The Provider makes reasonable efforts to restore operation within a reasonable time.

The “Guild” Plan (or any other Plan that provides for working with other players’ characters) allows the User to use Service features in relation to publicly available game data of other characters (including the raid roster), but creates no rights for other players under the Contract and does not give them access to the User’s Account.

The Subscription price is stated on the Pricing Page in Russian roubles. Prices shown in other currencies are for reference only; the charge is made in roubles at the price shown at the moment of payment.

The Provider applies the simplified taxation system. The Subscription price is not subject to VAT (Article 145 of the Tax Code of the Russian Federation).

Payment is made in advance for a Period through the Payment Service using the payment methods available at the moment of payment (bank cards, the Faster Payments System, e-wallets, etc.). The Provider does not receive or store the full details of the User’s bank cards; they are processed by the Payment Service.

The User’s payment obligation is deemed fulfilled when the funds are credited to the account of the Provider (or of the Payment Service acting on its behalf).

For the purpose of sending a payment receipt (Article 1.2(5) of Federal Law No. 54-FZ of 22 May 2003), the User provides an e-mail address before payment. A receipt for every payment, including automatic charges, is sent to that address. The User must keep the e-mail address in the Personal Area up to date.

Fees charged to the User by banks and payment systems (including currency conversion fees) are not included in the Subscription price and are not compensated by the Provider.

An Annual Subscription is paid at once for the whole Period. Any discount for an Annual Subscription is stated on the Pricing Page and is already reflected in its price.

By purchasing a Subscription, the User agrees that the Subscription is automatically renewing and requires recurring payments. At the end of each paid Period the Subscription is automatically extended for a new Period of the same length, and the Subscription price in effect on the renewal date is automatically charged to the User’s saved payment method — until the User switches off Auto-renewal or the Contract is terminated.

No less than 3 (three) calendar days before the date of the next charge the Provider sends the User an e-mail notice of the upcoming charge stating the Plan, the amount and the charge date. Failure to receive the notice for reasons beyond the Provider’s control (wrong address, spam filters, etc.) does not release the User from payment.

The charge is made on the end date of the current Period or no earlier than 24 hours before it. The new Period is counted from the end date of the previous one.

If the Subscription price on the renewal date is higher than the price paid for the previous Period, the Provider notifies the User in the manner described in Section 11 before the renewal date. Continued use of the Subscription after the new price takes effect constitutes the User’s agreement to it.

If a charge fails (insufficient funds, blocked card, etc.), the Provider may retry the charge for 7 (seven) calendar days. During this time access to the Plan functionality may be kept or restricted at the Provider’s discretion. If payment is not received within that time, the Subscription ends, the Account is switched to the Free plan and the Contract is deemed terminated upon expiry of the paid Period. The User’s previously saved data is not deleted, but access to it may be restricted by the Limits of the Free plan.

The User may at any time switch off Auto-renewal in the Personal Area (the “Turn off auto-renewal” button) or delete the saved payment method (the “Remove payment method” button), or send a request to support@wow.gg. The Provider accepts such a refusal in electronic form and, after receiving it, no longer uses the payment details previously provided by the User for charges (Article 16.1(4.2) of the Law of the Russian Federation “On Protection of Consumer Rights”).

Switching off Auto-renewal does not end the Subscription early: access to the Plan functionality is retained until the end of the paid Period, after which the Account is switched to the Free plan.

The User may turn Auto-renewal back on in the Personal Area before the end of the paid Period; in that case the Subscription renews in the usual way.

The User may withdraw from the Contract at any time by switching off Auto-renewal as described in clause 7.6. In that case the Subscription remains in effect until the end of the paid Period, and the Contract terminates on its end date.

The price of the paid Period is not refunded when the User withdraws from the Contract, except where a refund is required by the legislation of the Russian Federation.

If a User who is a consumer declares withdrawal from the Contract with a refund claim under Article 32 of the Law of the Russian Federation “On Protection of Consumer Rights”, the Subscription ends on the date such claim is received, and the refund is made less the cost of the services actually provided, determined in proportion to the number of days of the Period elapsed up to the date of receipt of the claim (inclusive), and less the expenses actually incurred by the Provider, including Payment Service fees. The cost of one day of the Period is the Period price divided by the number of calendar days in it. The refund is made by the same method used for payment within 10 (ten) days of receipt of the claim, unless the law sets a different term.

A refund claim is sent from the e-mail address specified in the Personal Area to support@wow.gg, stating the Account, the payment date and the amount. The Provider may request additional information to identify the User and the payment.

A User who purchased a Subscription for non-consumer purposes (clause 3.3) is not entitled to a refund of the paid Period upon withdrawal from the Contract.

No refunds are made in respect of free periods, Promo Codes, gifts, bonuses or discounts; they have no monetary equivalent and cannot be exchanged for money.

If the Contract is terminated at the Provider’s initiative because the Service or a particular Plan is discontinued (for reasons unrelated to a breach of the Offer by the User), the Provider refunds the Subscription price in proportion to the unused part of the paid Period or, by agreement with the User, moves the User to another Plan at no extra charge.

The User may at any time switch to a more expensive Plan (upgrade). The upgrade takes effect immediately. The User is charged the difference between the price of the new and the current Plan, calculated in proportion to the number of days remaining until the end of the current Period. The end date of the Period does not change. From the next Period the full price of the new Plan is charged.

The User may switch to a less expensive Plan (downgrade). The downgrade takes effect from the beginning of the next Period; the current Plan is retained until then. The price difference for the current Period is not refunded.

Switching between a Monthly and an Annual Subscription takes effect from the beginning of the next Period unless the Personal Area functionality provides otherwise.

When the Plan is changed, the Limits are recalculated from the moment the change takes effect; the usage accumulated up to that moment counts towards the new Limits.

The Provider may at its discretion issue Promo Codes entitling the User to use a Subscription of a specified Plan free of charge for the term stated in the Promo Code conditions (for example, one month), as well as other discounts and promotions. The conditions of a particular Promo Code (Plan, term, activation deadline, eligible Users) are published on the Site or communicated by the partner distributing the Promo Code.

A Promo Code is activated in the Personal Area or on the Subscription checkout page. Activating a Promo Code does not require adding a payment method unless the Promo Code conditions state otherwise.

At the end of the free period the Subscription ends automatically, the Account is switched to the Free plan and no automatic charge is made. The User may purchase a paid Subscription in the usual way.

If the Promo Code conditions expressly state that the Subscription continues on a paid basis after the free period, the User adds a payment method when activating such a Promo Code and is notified of the date and amount of the first charge; in that case Section 7 applies, and the User may switch off Auto-renewal at any time before the charge date.

One User (one Account) may activate a Promo Code no more than once; Promo Codes cannot be combined with other Promo Codes or with an active paid Subscription unless the Promo Code conditions state otherwise. The Provider may restrict the use of a Promo Code to Users who have not previously purchased a paid Subscription.

A Promo Code may not be transferred to other persons or exchanged for money or other benefits and has no monetary equivalent. The free period is not extended or postponed.

The Provider may at any time discontinue a Promo Code or promotion, change its conditions for new activations, and cancel a free period obtained in breach of the Promo Code conditions or the Offer (including by creating multiple Accounts, transferring or selling Promo Codes, or using automated tools).

A free period is provided within the Limits of the relevant Plan. The Provider may set separate Limits for the free period, stated in the Promo Code conditions.

The Provider may unilaterally amend the Offer, the Pricing Page, the contents of Plans, the Limits and the Subscription price.

Of changes that worsen the User’s position (price increases, reduction of Plan contents or Limits, other material changes to the terms), the Provider notifies Users with an active Subscription no less than 10 (ten) calendar days before the changes take effect, by sending a message to the e-mail address and/or by posting a notice in the Personal Area. The new version of the Offer is published on the Site with its effective date.

A change in the Subscription price does not affect an already paid Period; the new price applies from the next Period starting after the change takes effect.

A User who disagrees with the changes may switch off Auto-renewal before the changes take effect; in that case the Subscription remains in effect on the previous terms until the end of the paid Period. Payment for a new Period after the changes take effect, or continued use of the Subscription through Auto-renewal, constitutes the User’s agreement to the changes.

Changes that improve the User’s position, as well as editorial changes that do not affect the rights and obligations of the parties, take effect upon publication without prior notice.

The User undertakes to monitor the current version of the Offer on the Site. The current version of the Offer is always available at https://wow.gg/terms. The Provider keeps previous versions and provides them at the User’s request.

One Account is intended for use by one individual — its owner. The Subscription applies only to the Account for which it was purchased and to the game characters belonging to the Account owner, except for features that expressly provide for working with other players’ characters (clause 5.7).

The User must not:

• transfer, sell, rent out, give away or otherwise provide access to the Account or the Subscription to third parties, or share the Account with other persons;
• create or use multiple Accounts to circumvent Limits, Promo Code conditions, blocks or other restrictions;
• use programs, scripts, bots, scrapers or other automated tools to access the Service, circumvent Limits, extract data in bulk or generate load on the Service, other than through the interfaces officially provided by the Provider;
• resell, sublicense or otherwise commercially exploit the output of the Service (simulations, AI assistant answers, log analyses, guides and other materials) without the Provider’s written consent;
• use the materials and data of the Service to train artificial intelligence systems or to create competing products or databases;
• interfere with the operation of the Service, attempt to gain unauthorised access to its parts, other Users’ data or infrastructure, or test for vulnerabilities without the Provider’s consent;
• use the Service to violate the law, the rights of third parties, the rules of the game World of Warcraft or the terms of use of Blizzard Entertainment, Inc. services;
• post in the Service (including in Party Finder listings, guild names and messages to the AI assistant) unlawful, offensive or misleading content, spam or advertising without the Provider’s consent.

The User is solely responsible for keeping their Account credentials secure (including the accounts of external sign-in providers) and for all actions performed using their Account, whether or not performed by the User personally.

The User undertakes to use the Service features in good faith and within reasonable bounds consistent with personal use. The Provider may treat as abuse any use that substantially (several times over) exceeds the average figures of Users of the relevant Plan or that is clearly inconsistent with personal use, even if the Limits are formally not exceeded, and apply the measures provided for in Section 15.

The materials published on the Site (texts, graphics, program code, databases, design) are objects of intellectual property of the Provider or third parties and are provided to the User solely for personal non-commercial use. The names, images, characters and other elements of the game World of Warcraft are the property of Blizzard Entertainment, Inc. and are used on the Site for informational purposes.

The User may use the results obtained with the help of the Service (simulation reports, log analyses, AI assistant answers) for personal non-commercial purposes, including publishing them with a link to the Site.

The Provider undertakes to:

• give the User access to the Service functionality in the scope of the paid Plan during the paid Period;
• send the User the payment receipts and notices provided for in the Offer to the e-mail address specified by the User;
• receive and consider the User’s requests sent to support@wow.gg;
• process the User’s personal data in accordance with the Privacy Policy and the legislation of the Russian Federation.

The Provider may:

• change, supplement and update the Service, its features and interface, including in connection with updates to the game World of Warcraft;
• carry out maintenance and technical work with a temporary restriction of access to the Service, giving notice on the Site where possible;
• restrict access to the Service or individual features upon detecting breaches of the Offer, security threats or technical failures;
• send the User notices related to the performance of the Contract (transactional messages) to the e-mail address; informational and marketing mailings are sent only with the User’s separate consent;
• engage third parties to perform the Contract (hosting, payment services, AI model providers, etc.), remaining liable to the User.

The User undertakes to:

• provide accurate information when purchasing a Subscription and keep it up to date;
• pay for the Subscription on time;
• comply with the rules of use of the Service (Section 12);
• not bring claims against the Provider related to the results of using information obtained in the Service in the game.

The User may:

• use the Service functionality in the scope of the Plan;
• change the Plan, switch Auto-renewal off and on in the Personal Area;
• contact the Provider regarding the operation of the Service and the Subscription;
• delete the Account at any time; deleting an Account with an active Subscription is treated as withdrawal from the Contract under clause 8.1, and the remaining part of the Period is not refunded except where required by law.

The Service is provided “as is” and “as available”. The Provider does not warrant that the Service will meet the User’s expectations, operate continuously, error-free and without delays, or that its use will lead to any particular results in the game.

Information materials, simulation results, log analyses, recommendations on gear, talents and rotations, and answers of the AI assistant and the coach are for reference only, are based on mathematical models, public data and probabilistic algorithms, and may contain inaccuracies and errors, including after game updates. The User makes their own decisions on applying the information obtained and bears the related risks.

The AI assistant and the coach use generative artificial intelligence technologies. Their answers are generated automatically, are not reviewed by a human, may be incomplete, outdated or incorrect, and do not constitute professional advice. Limits on the use of AI features are deemed consumed regardless of the quality of any particular answer.

The Provider is not liable for:

• temporary unavailability of the Service caused by the actions of third parties (hosting providers, AI model providers, Blizzard Entertainment, Inc., payment services, telecom operators), force majeure, DDoS attacks and other unlawful actions of third parties;
• the inability to use individual features that depend on third-party data (clause 5.6);
• the User’s actions in the game taken on the basis of information obtained in the Service, including sanctions imposed by the game’s rights holder;
• loss of access to the Account through the fault of the User or of an external sign-in provider;
• the User’s indirect losses and lost profit, unless the law provides otherwise.

Interruptions in the operation of the Service or individual features are not grounds for a refund of the Subscription price. The Provider may at its discretion compensate prolonged interruptions (more than 24 consecutive hours) caused by reasons for which it is responsible by extending the Period for the duration of the interruption or in another way.

The Provider’s liability to a User who is a consumer is governed by the legislation of the Russian Federation. The Provider’s liability to other Users is limited to the Subscription price for the current Period.

The User is liable for breaches of the Offer and for losses caused to the Provider or third parties as a result of such breaches.

The parties are released from liability for non-performance of obligations caused by force majeure (natural disasters, hostilities, acts of public authorities, large-scale failures of communication networks, etc.) for the duration of such circumstances.

If the User breaches the Offer, including the rules of Section 12, the Provider may at its choice: send the User a warning; restrict access to individual features; suspend the Subscription; block the Account and terminate the Contract unilaterally; cancel free periods and bonuses.

The measure is chosen by the Provider based on the nature and consequences of the breach. The Provider notifies the User of the measure applied and its reason by e-mail, except where notification could hinder the suppression of the breach.

If the Contract is terminated because of the User’s breach of the Offer, the price of the paid Period is not refunded unless the law provides otherwise. Any amount refundable to a consumer by law is reduced by the cost of the services actually provided and the Provider’s losses caused by the breach.

The User may appeal the measure applied by writing to support@wow.gg. The Provider considers the appeal within 10 (ten) days.

The Provider may refuse to conclude a new Contract with a User whose Account was previously blocked for a breach of the Offer.

The controller (operator) of Users’ personal data is Individual Entrepreneur Oleg Alekseevich Shporin (OGRNIP 326169000142822, INN 163902922190; address: 423809, Russian Federation, Republic of Tatarstan, Naberezhnye Chelny, Prospekt Mira 49, apt. 223; e-mail: support@wow.gg).

The User’s personal data (identifiers of the Account and of external sign-in providers, e-mail address, payment data, information on the use of the Service) is processed for the purpose of concluding and performing the Contract (Article 6(1)(5) of Federal Law No. 152-FZ of 27 July 2006 “On Personal Data”) and for the other purposes stated in the Privacy Policy.

The procedure, terms and conditions of personal data processing, as well as the User’s rights, are defined by the Privacy Policy. Informational and marketing mailings are sent only with the User’s separate consent, which may be withdrawn at any time.

The User’s payment data is processed by the Payment Service in accordance with its rules and the requirements of payment systems; the Provider receives from the Payment Service only the information needed to identify the payment and to make recurring charges.

The relations between the parties are governed by the law of the Russian Federation.

The parties will seek to settle disagreements through negotiation. Requests and claims are sent to support@wow.gg from the address specified in the Personal Area, or by post to the Provider’s address. The Provider considers a claim and replies within 10 (ten) calendar days of receipt or, where the law sets a different term, within that term. Contacting the Provider is not a mandatory precondition for a consumer User to go to court.

Disputes with a User who is a consumer are heard by a court chosen by the User in accordance with Article 17 of the Law of the Russian Federation “On Protection of Consumer Rights”. Disputes with Users who are not consumers are heard by the court at the Provider’s location.

If any provision of the Offer is found invalid, this does not invalidate the remaining provisions.

The Contract takes effect upon acceptance and remains in effect until the end of the last paid Period (or the free period under a Promo Code) or, if Auto-renewal is not switched off, until the Contract is terminated on the grounds provided for in the Offer.

The Contract terminates: upon expiry of the paid Period with Auto-renewal switched off; upon the User’s withdrawal from the Contract (Section 8); upon non-payment of a renewal (clause 7.5); upon termination of the Contract by the Provider due to a breach of the Offer (Section 15); upon discontinuation of the Service (clause 8.7); upon deletion of the Account.

After the Contract terminates, the Account (unless deleted) is switched to the Free plan. Data and results accumulated during the Subscription are kept within the retention periods of the Free plan stated on the Pricing Page and may be deleted after they expire.

Provisions of the Offer which by their nature should survive termination of the Contract (on intellectual property, liability, dispute resolution) remain in effect.

The Offer is published at https://wow.gg/terms. The Provider may publish translations of the Offer into other languages for the convenience of Users; in case of discrepancy, the Russian text prevails.

Notices and messages sent by the Provider to the User’s e-mail address specified in the Personal Area are deemed received by the User on the day after sending. Messages from the User are deemed sent to the Provider when sent from the address specified in the Personal Area to support@wow.gg.

Technical notices (receipts, charge notifications, notices of changes to the terms) may be sent from noreply@wow.gg; replies to that address are not processed.

The Offer does not require stamping or signing by the parties and is valid in electronic form.

In all matters not covered by the Offer, the parties are governed by the legislation of the Russian Federation.